Health Orchestrator Telemedicine is a technology designed to improve efficiency, outcomes and patient satisfaction by facilitating virtual visits with optimal efficiency in any healthcare environment.
Complete with text or email appointment reminders, virtual waiting rooms, patient “handoff” ability, and other advanced functions, Health Orchestrator Telemedicine is the only solution that has the ability to mimic your in- office work flow in the virtual world.
Health Orchestrator Telemedicine can be implemented stand alone, or integrated into your existing Health Orchestrator modules.
Improve patient care by involving your patients in their care process with Health Orchestrator Telemedicine, or any of the other Health Orchestrator modules. Call us or visit our website to learn how Health Orchestrator can help your practice.
Inbound and Outbound Phone Triage
Managing patient symptoms, treatment, questions and other interactions while your patients are at home are critical to patient outcomes, ER avoidance and effective treatment management.
Our Triage Module allows for the management of both inbound and outbound patient calls to assist in achieving improved outcomes. Users can:
View previous pathway results, including chief complaint
Run symptom or other pathways for full documentation of your interaction with the patient
Be guided as to what action needs to be undertaken in order to optimize patient outcomes.
Set encounters for follow-up, stat or other statuses per the individual patient needs
Automatically transmit complete encounter summaries to your EMR system
Create and manage a schedule of outbound calls for patients that may be on oral chemo or immunotherapy or transition of care.
Advanced Medication / Oral Oncolytics Adherence
Oral Oncolytic Regimens are complex for patients to manage. What to take, when, with what instructions - patients are frequently confused.
Developed with Oncology Pharmacists, using Advanced Oral Oncolytic Adherence Management your organization can assign pre-configured regimens to patients improving their understanding as to what to take, when and how.
Patients receive text messages reminding them when to take a dose - only on the days they need to take their medication.
Customize patient regimens at any time during any cycle of the regimen to take into consideration patient side effects, blood test results and more - all impacting what text messages a patient will receive, with what reminders, when and what action is required by the patient, if any.
Patients define their communication preferences and can receive email and/or text reminders. Some notifications are:
Practices are notified via Health Orchestrator for patients that fail to take medication and adherence drops below pre-defined levels
Follow-up “pathways” allow clinical staff to document patient follow-up activities
Routine follow-up with patients can be pre-scheduled with “Scheduled Encounters”
Patient Reported Outcomes
Collecting Patient Reported Outcomes can be a critical communication enhancement helping to understand how your patients are feeling at any time.
Using our platform, your organization can collect Patient Reported Outcomes for any purpose – “on demand” or “scheduled”
PRO information is immediately available for review by healthcare professionals in Health Orchestrator
Education material can be distributed to the patient based on patient program, medication or symptom specific.
Patients are reminded via text or email to take scheduled PRO assessments
Abnormal or “off track” notifications are created in Health Orchestrator for patients who report sub-standard PROs – for fast care team follow-up
Follow-up encounters can be created within Health Orchestrator scheduling follow-up activities with the patient
Use for Clinical Trials, Oral Oncolytic Monitoring, Patient Satisfaction Surveys or any time you need feedback or reporting from your patients
Automated Appointment Notification
Automate patient appointment reminders with Health Orchestrator Appointment Notifications.
Automated reminders can be sent to patients for upcoming appointments via text, email or voice either 24 or 48 hours ahead of their scheduled visit.
Schedule the appointment in the patient management system or EMR (however you do it today) and we send reminders, cancellations and reschedule notifications to the patient with no further work by your staff.
Patients can receive notifications in their preferred language - we have 11 languages available today - and if you need us to add additional languages to support your patient population we'll be happy to do that as well !
Simple "reply confirmations" are available for the patient to acknowledge and confirm their appointment, so you're not left guessing.
With an easy to use dashboard, you can also see the delivery status of the notification AND if the patient has confirmed their appointment.
This allows easy resending of notifications for patients that are yet to confirm their appointment, or you can follow-up with them in whatever manner you feel is most efficient using resources available.